FAQ's

Q: How do I return my order?

A: Mail us your return to our location within the return policy. Please have these items undamaged, unworn and must have tags remaining. If sent back damaged, worn, no tags or after being purchased with a sale of 20% of more YOU will be responsible to pay shipping to have it sent back to you.. if not paid in 30 days the item will be donated. NO REFUNDS.

 

Q: How long do I have to return my order?

A: 10 days from the day you purchased if you order online it will be 10 days from the date it was delivered to you determined by the USPS tracking.

 

Q: Can I exchange my item?

A: We do not offer exchanges. Please contact us at support@brittkcollection.com if there was a problem with the order due to our end.

Q: Do you cover the cost of return shipping? 

A: Unfortunately, we do not. The customer will be responsible for all costs of return shipping unless a mistake is made on our end. 

 

Q: “When will this item be restocked?”

A: We can’t always get the same items back in stock. We do our best to restock best seller and instant sell outs, but we can not guarantee restocks on each item. Make sure to check our instagram page for alerts on restocks!

 

Q: Who do you use to ship?

A: We use USPS to ship all packages. Once we drop off your item, and they process it, you will receive an email with a tracking number. You can then track your package via their website using that code. 

 

Q: When will my order ship? 

A: All orders are processed and shipped out within 10 days of purchase.  

 

Q: How long does shipping take?

 A: After your order is processed it typically takes 2 -4 business days for you to receive your package, dependent on your distance from us.

 Q: Where is my package?

  A: You can track your shipment using the tracking number you received via email at USPS.com

  Q: Can I purchase overnight or expedited shipping?

   A: Unfortunately, we can not offer overnight or expedited shipping. We are located in a small town and our local post office must send the package out to a larger postal office first. 

  Q: My item arrived defective, now what? 

   A: please email us at support@brittkcollection.com

   

   Q: My order came incorrect, now what?  

    A: please email us at support@brittkcollection.com